Heather Downey

Meet Heather Downey

Honesty Over Upselling, Always

Heather Downey brings more than 15 years in the automotive industry to her role as Service Advisor and Manager at the North location, where she’s spent the last year-plus leading with a philosophy she learned early on: keeping customers safe and moving is the most important thing a shop can do.

Treating Every Customer Like Family

Heather’s guiding rule is simple — treat every customer the way she’d want a shop to treat her own loved ones who don’t know much about cars. That means no scare tactics and no pressure. Instead, she’s upfront about what a vehicle actually needs and helps prioritize repairs based on real severity, not a sales quota.

Training That Never Stops

Heather has earned Master Service Advisor status with three different manufacturers, along with several parts certifications, and she continues to seek out training whenever she can. It’s part of what lets her back up her honesty with real technical knowledge.

Time Away From the Shop

Outside of work, Heather enjoys reading, playing video games, and getting outdoors whenever she can.

“There isn’t a way things should be. There’s just what happens, and what we do.”