Rachel Grayson

Meet Rachel Grayson

20+ Years of Customer Service, Now Driving the Front Desk

Rachel Grayson joined the Braintree team as a Service Writer, bringing five years of automotive industry knowledge and more than two decades of customer service experience to the role. That background gave her a solid foundation in automotive parts knowledge — and, just as important, the people skills to match.

Kindness First, Every Time

Rachel approaches every customer with kindness and understanding. She says what makes her unique is simple: genuine compassion, and care for all kinds of people, no matter what they walk through the door needing.

Life Outside the Shop

When she’s not at the shop, Rachel is busy at home with her two kids, three dogs, and three cats — or unwinding at the beach, her favorite place to relax.

“If you’re going to do something, do it right — or do it twice!”